Privacy policy

Privacy Policy – James & Eva

Last Updated: August 30, 2024

At James & Eva, we respect and value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, shop with us, or otherwise interact with our services. By using our website, you agree to the practices described here.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or operational needs. Updates will be posted here with a new “Last Updated” date.

Information We Collect

We collect personal information directly from you, automatically when you use our site, and from trusted third parties.

1. Information You Provide

Contact details: Name, address, phone number, email.
Order details: Billing and shipping address, payment confirmation, email, phone.
Account details: Username, password (if you create an account).
Shopping activity: Items viewed, added to cart, or saved to wishlist.
Customer support: Details you provide when contacting us.

2. Information We Collect Automatically

Through cookies and tracking technologies, we may collect:

Device and browser type
IP address and location
Website usage (pages viewed, time spent, etc.)

How We Use Your Information

We use your information to:

Process and deliver orders
Communicate order updates and promotions
Provide customer support
Improve and personalize your shopping experience
Prevent fraud and ensure site security

Cookies and Tracking

We use cookies and similar technologies to provide a better shopping experience, analyze site traffic, and personalize ads. You can manage or disable cookies in your browser settings.

Your Rights

Depending on where you live, you may have the right to:

Access, correct, or delete your personal information
Opt-out of marketing communications
Withdraw consent for data collection
Request details about how your data is used

👉 We comply with applicable privacy laws, including Canada’s PIPEDA and, where applicable, the EU GDPR.

Data Security

We use technical and organizational measures to protect your data. However, no system is 100% secure. Please keep your account details safe and contact us immediately if you suspect unauthorized access.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

📧 support@jamesandeva.com
We aim to respond within 24 hours.

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